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71
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60
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Human resources Vacancy 1450 |
| Post:Technical Support |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Technical Support
Company:
Pioneer Interactive is a leading producer of software for companies that send personnel out into the field (field service management). Our software, Pioneer StarTech, is used by clients to schedule and keep track of in-field personnel, create and update customer information, create project estimates, invoice clients, and keep track of material and tool inventory. The software was designed in partnership with clients - owners of field service personnel businesses - and gives them an incredibly efficient way to run their daily operations.
Position:
You will be providing technical support for our clients, helping them install and use our field management business system. You will be working with them on the phone, but will also answer emails in which they ask questions and you provide a solution. The ability to work on some programming and database admin work in addition to your customer service work would be a big plus.
We will hire the candidate who excels in these areas:
Technical proficiency - a thorough working knowledge of the Windows operating environment, networking, and hardware and software issues that may impact the operation of our software on client machines or a Local Area Network.
Strong trouble-shooting skills - the ability to work with the customer to quickly identify the source of the problem and provide the appropriate solution.
A strong sense of responsiveness - consistently getting back to the client quickly
A professional demeanor - A disciplined, thorough approach to your work
The desire to learn and improve - Constantly learning more about the program, in order to help clients with any issues they have
Programming experience - the more you know about programming, the better, particularly relating to database-driven software. We will be most interested in candidates with database administrator (DBA) experience.
Flexibility in work hours would be helpful
Knowledge in foreign languages would also be positive for international clients
Requirements:
We prefer a candidate who has at least 2 - 5 years of providing customer support for software or systems. Other desired attributes include:
An insatiable desire to help customers achieve their goals
A deep understanding of software application programs
Experience helping others with technical functionality
Experience in a related business-to-business field
High-energy, cheerful, courteous, disciplined, patient
Strong communication skills - including the ability to listen effectively
Company Location: Rockland County, NY
Salary: $55 - 62K
Please send a resume and cover note via email to Kristin Zhivago at kzhivago@aol.com.
Location: Rockland County, NY
Compensation: $55,000 - $62,000
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Алексей
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| Email: |
kzhivago@aol.com.
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| Phone: |
+380672495870
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Publication date: 2009-11-04 22:43:46
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